The Devices tab provides admins control over their device fleet, allowing them to add/remove devices, and manage which experiences are assigned to each device.

Overview

You can find the Devices tab by clicing the "Devices" button on the left-side bar of the session hub

In the Devices tab, you will find information on your existing device fleet, and you will be able to perform various actions, such as adding and removing devices, assigning experiences, etc.

Device Management

The main table displays information on your existing device fleet, including the device ID, name, connection status, assigned devices, free space, etc.

On the top-left side, you will find toggle buttons to switch between your Pico and Quest devices (if applicable).

On the top-middle, there is a search bar where you can search for a specific device based on name or ID. You can also use the filters in the table itself, to filter based on device name, ID, connection status, assigned experiences, or sync status.

Adding and Removing Devices

On the top-right side, you will find the "Add devices" button.

To add a new device:

1. Click the "Add devices" button.
2. Choose which device type you are adding, Pico or Quest.

Pico Devices

1. Enter the device's Serial Number

2. Give the device an identifiable name, preferably one that follows the format of [school abrreviation]-[number] (e.g., for the third device for a school called "Example Business School", the device should be something like "EBS-03").
   

   You can also add multiple devices at once, by toggling the "Multiple devices" button, then writing the device details, formatted as [device1_id],[device1_name],[device2_id],[device2_name]... like in the example below (note the use of commas).
   

3. Click the "Add" button on the bottom.

Quest Devices

For an in-depth guide on setting up Meta Quest devices, see our Meta Quest guide.

To remove a device, click on the Delete button on the right side of a device listing in the device table.

If you wish to delete multiple devices simultaneously, mark them by clicking the check box on the left side of each device and click on the "Delete" button on the top-right side.

Assigning Experiences

When an experience is assigned to a headset via a Scheduled Session, the files will automatically delete 24 hours after the session concludes to conserve storage space.

If you want an experience to live on a headset permanently (until manually removed), you must assign it directly from the Devices tab:

1. Check the box next to the desired device(s). You can select multiple headsets at once.
2. Click the "Assign experience" button.
   
3. Select the desired experience(s) from the list.
4. Click the "Assign Now" button.
   

• Appearence in the devices table: In the "Assigned Experiences" column, permanently assigned experiences will have a distinct square outline. Session-assigned experiences have a circlular outline.
• Removing content: You can remove an experience using the same process, using the "Remove experience" button instead. Note that the experience will not immediately disappear; it will be fully deleted the next time the headset comes online and communicates with the Session Hub.

Understanding Device Statuses

Headsets communicate with the Session Hub approximately every 20 minutes. To establish a connection and sync, a headset must be powered on, connected to a reliable Wi-Fi network, and plugged into a functioning power source, such as a wall outlet.

Within the devices table, you'll see several critical statuses under the Connection and Sync Status columns. You can also click on the info button on the right side of the device to open the device's info window which displays more information, such as when the device was last online:

The device statuses are:

• Up-to-date (Green): The device is ready and has all assigned content downloaded.
• Syncing (Blue): The headset is online, communicating properly, and actively transferring files. The "Last Seen" timestamp will be within the last 20 minutes.
• Awaiting Sync (Gray): The headset is currently offline and unable to download assigned content. You need to turn the headset on, ensure it is connected to Wi-Fi, and plugged in to electricity. It will begin syncing within 20 minutes of coming online.
• Requires Action(Orange Exclamation Mark): The headset has not been online in a significant amount of time. Booting it up should be a priority; it may take up to 24 hours to reestablish initial communication with the Session Hub.